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PLCWeaver Help & Policies Center

  • Does PLCWEAVER sell used PLC equipment?
    No we sell surplus equipment that has not been used.
  • What brands of PLCs do you offer?
    We offer a wide range of PLCs from leading manufacturers, including Siemens, Allen-Bradley, Schneider Electric, Mitsubishi Electric, and Omron. Please check our product catalog for the full list of available brands.
  • Does the manufacturer’s warranty apply on equipment.
    PLCWEAVER offers 12 months warranty on the items you purchase from us. As PLCWeaver is not an authorised re-seller of the manufacturer, you cannot go to the manufacturer for Warranty.
  • Does PLCWEAVER ship within Australia?
    Yes PLCWEAVER ships within Australia via the common couriers Australia Post, UPS, FEDEX etc.
  • Does PLCWEAVER ship internationally?
    Yes, on a case by case basis and to limited destinations. Email us to enquire about your specific location.
  • What payment methods does PLCWEAVER accept?
    We accept: a. Paypal b. Bank Transfers
  • What is PLCWEAVER’s return policy?
    Please refer to our returns policy lower on this page.
  • What are your shipping costs?
    Shipping costs are calculated based on the weight of the order, the shipping method selected, and the delivery destination. You can view the estimated shipping cost during the checkout process before completing your purchase.
  • Can I return a PLC if it doesn’t meet my needs?
    Yes, we have a return policy for most products. Items must be returned in their original packaging and condition within 30 days of purchase. Please review our Return Policy for more details and instructions on how to initiate a return.
  • How long will it take to receive my order?
    Delivery times vary depending on your location and the availability of the product. Standard shipping usually takes 3-7 business days within the Australia. For international orders, shipping times may vary. Expedited shipping options are also available at checkout.
  • Do you offer bulk discounts?
    Yes, we offer bulk discounts for large orders. The discount amount varies depending on the quantity and brand of PLCs you are purchasing. Please contact our sales team for a custom quote.
  • Does PLCWEAVER offer any Obsolete products?
    Email our customer service for the Obsolete product you are looking for and we can check if any of our suppliers has it.
  • Do you offer order tracking once I have placed my order?
    Yes, once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your shipment on the carrier’s website.

Have a question not in the FAQs? We are happy to help.

Disclaimer

PLCWEAVER Supplies is a retailer specializing in the sale of surplus products. It's important to note that PLCWEAVER Supplies is not an authorized distributor, affiliate, or representative for any of the brands it carries. This distinction is crucial for our customers to understand.

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Products sold by PLCWEAVER Supplies are exclusively covered under PLCWEAVER Supplies' own 1-year warranty. This warranty is a commitment from PLCWEAVER Supplies and should not be confused with any original manufacturer's warranty, which does not apply to these products.

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It is also essential to acknowledge that all trademarks, brand names, and brands appearing on our platform are the sole property of their respective owners. These trademarks have been used purely for identification purposes and do not imply any association or endorsement by the trademark owners.

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Furthermore, this website and the products offered by PLCWEAVER Supplies have not been sanctioned or approved by any manufacturer or tradename listed here. This statement serves to clarify our position and relationship with the brands and manufacturers.

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This disclaimer is intended to provide clear and transparent information to all our customers and visitors, ensuring an understanding of the nature of our business and the products we offer.

Privacy Policy

PLCWEAVER Supplies ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, PLCWEAVER Supplies, and purchase our products. By using our services, you consent to the practices described in this policy.

 

Information We Collect:

  1. Personal Information: We may collect personal information such as your name, email address, mailing address, phone number, and payment information when you make a purchase or create an account.

  2. Non-Personal Information: We may collect non-personal information about you, such as your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

 

How We Use Your Information:

  1. To Process Transactions: We use your personal information to process your orders, manage your account, and provide customer support.

  2. To Improve Our Services: We use non-personal information to analyze trends, administer the site, and gather demographic information to improve our website and services.

  3. To Communicate: We may use your email address to send you information about your order, promotional offers, and updates about our products and services. You can opt out of marketing communications at any time.

 

Disclosure of Your Information:

  1. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products.

  2. Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

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Security of Your Information:

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure.

through cookies and similar technologies.

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Changes to This Privacy Policy:  

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.

Shipping Policy

At PLCWEAVER Supplies, we strive to ensure that your purchase arrives promptly and in excellent condition. Please review our shipping policy below to understand how we handle the shipping process.

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Shipping Methods and Rates:
We offer a variety of shipping methods to meet your needs. Shipping rates are calculated based on the weight, dimensions, and destination of your order. Shipping options and costs will be displayed at checkout.

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Processing Time:
Orders are typically processed within 1-3 business days. Processing times may vary during peak periods or due to stock availability. You will receive a confirmation email with tracking information once your order has shipped.

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Delivery Time:
Delivery times depend on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days within the continental Australia. Expedited and international shipping options are also available.

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International Shipping:
We ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

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Shipping Restrictions:
Certain products may have shipping restrictions due to size, weight, or regulatory requirements. We will notify you if an item in your order cannot be shipped to your location.

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Damaged or Lost Packages:
If your package is lost or arrives damaged, please contact us immediately at info@plcweaver.com.au. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Refund Policy

At PLCWEAVER Supplies, we stand behind the quality of our products and are committed to your satisfaction. Please review our refund policy below for information on returns and refunds.

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Returns:
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. To initiate a return, please contact us at info@plcweaver.com.au with your order number and reason for return.

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Non-Returnable Items:
Certain items are non-returnable, including:

Products marked as final sale
Custom or personalized items
Perishable goods


Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

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Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@plcweaver.com.au

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Shipping Costs:
Shipping costs for returning an item are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). Original shipping charges are non-refundable.

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Email: 

info@plcweaver.com.au​

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